Terms and Conditions

'Royal Diamonds' is a trading name of RDW Trading LTD so throughout our Terms and Conditions Royal Diamonds will be referred to as RDW Trading LTD. 

By submitting an enquiry and/or placing an order to RDW Trading LTD, you are agreeing to these Terms and Conditions and to our Privacy Policy, which will apply to any purchase you make from RDW Trading LTD on this website.

We reserve the right to change these Terms and Conditions at any time. Such changes will take effect from the moment they are posted on this website and it is your responsibility to read them on each occasion that you use this website.

1. Intellectual Property / Use of Website


You agree and acknowledge that all copyright, trade marks and other intellectual property rights in all materials and/or content on this website shall remain at all times vested in RDW Trading LTD. You are permitted to use this material only as expressly authorized by RDW Trading LTD. The content of this website, including without limitation any text, audio, video and graphics, may not be copied, reproduced, republished, downloaded, distributed, displayed, posted or transmitted in any form or by any means without the prior written consent of RDW Trading LTD. You are permitted to copy, transmit and to use content/material on this website only for the purpose of ordering products from this website. 

RDW Trading LTD shall have no liability for any loss (direct or indirect) arising from the use of or the inability to use this website, including (without limitation) reliance on any information/content of this website or which results from mistakes, interruptions, omissions, deletions of files, deletion of emails, defects/viruses/bugs or delays in operation.

The information/content displayed on this website may contain technical inaccuracies or typographical errors, and may be changed or updated at any time without notice. If any item is inaccurately priced due to a typographical or technical error on our part, you will be notified of the error and your money will be refunded to you. You will then have the option to purchase the item at the correct price. We are not legally required to sell an item at an inaccurate price. RDW Trading LTD may make improvements and/or changes to this website at any time without notice.

All information received from you will be dealt with in accordance with our Privacy Policy.

2. Liability


Nothing in these Terms and Conditions will limit our liability for death or personal injury resulting from our negligence. 

RDW Trading LTD shall have no liability to the customer for any loss, damage, costs, expenses or other claims for replacement or compensation arising from any information supplied by you which is inaccurate, incomplete, illegible, out of sequence or in the wrong form, or any other fault of the customer.

We will not be in the breach of contract as a result of any Force Majeure Event. 

The importation/exportation of any products may be prohibited by certain national laws, and we make no representation or accept any liability in respect of the import/export of any products you have purchased. 

Royal Diamonds (RD)
(RDW Trading LTD)
Suite 36
88-90 Hatton Garden
Holborn
London
EC1N 8PG
United Kingdom
Company number: 09244522 

3. Enquiries and Reservations


Making an enquiry to us does not oblige you to purchase any product, but you do agree to be bound by our Terms and Conditions and our Privacy Policy. 

We offer a reservation service whereby we can exclusively reserve a product for you by removing it from the website for a set period of time, agreed upon in advance. 

You are under no obligation to purchase this product before the agreed date, but please remember that once this date has passed the item will be added to the website and made available to the public.

4. Delivery Policy


While every attempt is made to deliver goods within the estimated time, delays are occasionally inevitable due to unforeseen factors. 

RDW Trading LTD do not warrant or guarantee the specified delivery date, and shall have no liability to you for any loss, damage, expenses or other claims that you may incur as a result of late delivery. 

Once you have received your purchase, you become the owner of those items and they will be held at your own risk. We are not liable for their loss or destruction once they have been received by you. 

5. Right of withdrawal

The withdrawal period expires after 30 days from the day of the conclusion of the contract in the case of service contracts, in the case of sales contracts, the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the goods.

To exercise your right of withdrawal please notify us about your intent in writing (ex. E-mail) or by sending the product back before the withdrawal period expires. The consumer can exercise their right of withdrawal without providing any reason. The withdrawal must be sent to:

RDW Trading LTD
SUITE 36 88-90 HATTON GARDEN, HOLBORN, LONDON, UNITED KINGDOM, EC1N 8PG

E-Mail: sales@royaldiamondsjewelry.com

Withdrawal consequences

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.

The consumer is liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. The consumer shall in any event not be liable for diminished value of the goods where the trader has failed to provide notice of the right of withdrawal.

The package will be picked up from you by a courier service at the cost of the trader.

If the consumer exercises the right of withdrawal and returns the goods in compliance with the contract, the purchase price is reimbursed by the trader at the latest within 30 days after the withdrawal.

The consumer may not exercise the right of withdrawal in respect of contracts:

  • for the provision of services if performance has begun, with the consumer's agreement, before the end of the withdrawal period,
  • for the supply of goods made to the consumer's specifications or clearly personalized (ex. resized rings, bespoke items) or which, by reason of their nature, cannot be returned (e.g. due to health protection or hygiene reasons and were unsealed after delivery) or are liable to deteriorate or expire rapidly.

 

Please if possible send the goods in their original packaging with all accessories and with all packaging components to us. If you do not have the original packaging, please use a protective outer packaging for adequate protection against damage in transit, to avoid claims for damages because of damage due to faulty packaging.*

* Please note that these modalities are not a prerequisite for the effective exercise of the right of withdrawal.

If you have any enquiries regarding our returns policy, please email us at sales@royaldiamondsjewelry.comk

6. Saving the contract text

The contract's content will be stored. You may store the terms and readily look them up. For safety reasons your order's data are not available via internet. We keep these data in confidence according to our privacy policy. 

7. Language of the contract

The contractual language is English. 

8. Code of conduct

We are a Trusted Shops’ member and have obliged ourselves to the Trusted Shops’ Code of Conduct. Details of the code can be consulted at
http://www.trustedshops.com